Who chooses the repair shop, me or my insurance company?

You always have the right to choose your auto body shop. We’ll work directly with your insurer to make sure your repairs are covered and completed properly.

Do you work with my insurance company?

Yes, we work with all insurance companies and help make the process simple and hassle-free.

Do you use OEM parts?

We use OEM parts whenever possible and often work with local dealers to match aftermarket pricing.

How long will my repairs take?

Repair time depends on parts availability and the complexity of the damage. We’ll provide an estimated timeline after the initial inspection and keep you updated along the way.

Buffalo Customs & Collision – Auto Body & Collision Repair FAQs

We know auto body and collision repair can be confusing, especially if you’ve just had an accident. This FAQ section answers the most common questions our San Antonio customers ask, so you can feel confident about your repair from start to finish.

General Questions

How do I choose the right auto body shop in San Antonio?

Look for a shop with years of proven experience, a solid reputation, and a commitment to quality. Buffalo Customs has over 23 years in the industry, uses OEM-quality parts whenever possible, and backs every repair with a lifetime workmanship warranty.

Do I have to use the shop my insurance company recommends?

No. By law, you have the right to choose any licensed repair facility. We work with all major insurance companies and will handle the claim process for you.

What makes Buffalo Customs different from other shops?

We combine decades of experience with a true customer-first approach. Our extra quality control checks, high-quality parts policy, and advanced paint technology set us apart from typical collision centers.

Do you work with all makes and models?

Yes. From late-model daily drivers to high-end luxury vehicles, we have the tools, training, and expertise to repair all makes and models to factory standards.

How do I get an estimate for repairs?

Simply call us or request a free estimate online. We’ll inspect your vehicle in person, document the damage, and provide a clear, accurate estimate.

Insurance & Payment

Will you work directly with my insurance company?

Yes. We communicate with your insurance adjuster, submit documentation, and make sure all necessary approvals are obtained so repairs can move forward quickly.

Can I request OEM parts for my repair?

Absolutely. We prioritize OEM parts whenever possible because they offer the best fit, finish, and safety.

What if my insurance company only approves aftermarket parts?

We’ll discuss the options with you, explain the differences, and in many cases can negotiate for OEM parts when justified.

Do you accept self-pay customers?

Yes. Many customers choose to pay out of pocket for smaller repairs to avoid insurance claims. We’re happy to provide competitive, transparent pricing.

What happens if more damage is found after the estimate?

It’s common to find hidden damage during disassembly. We’ll document it, submit a supplement to your insurance, and get approval before proceeding.

Repair Process & Timeline

How long will my repair take?

It depends on the extent of damage, parts availability, and insurance approval. Most repairs take a few days to a couple of weeks — we’ll give you an estimated timeline upfront.

Do I need an appointment for an estimate?

Walk-ins are welcome, but scheduling an appointment ensures we can give you our full attention and complete a thorough inspection.

What happens during the collision repair process?

We assess the damage, work with your insurance, disassemble the affected area, make structural and cosmetic repairs, paint and refinish, reassemble, and perform final quality checks.

Will you update me on my repair status?

Yes. We keep you informed throughout the process so you always know where your vehicle stands.

Do you perform extra quality control checks?

Yes. Our final inspection includes panel alignment, paint quality, safety system checks, and a test drive before you get your keys back.

Vehicle Condition & Safety

Is it safe to drive my car after an accident?

If there’s any doubt about the safety of your vehicle, have it inspected before driving. Hidden damage can affect steering, braking, and structural integrity.

Can you match my vehicle’s paint color exactly?

Yes. We use advanced PPG DigiMatch technology for precise color matching, ensuring a seamless finish.

Do you offer frame and structural repairs?

Yes. We have the equipment and expertise to restore your frame or unibody to factory specifications.

Will my car be as safe after repairs as it was before the accident?

When repaired properly with OEM-quality parts and correct procedures, your vehicle will meet manufacturer safety standards.

Do you test drive the vehicle before returning it?

Yes. A final test drive is part of our quality control process to ensure everything works as it should.

Warranty & Aftercare

Do you offer a warranty on repairs?

Yes. All repairs come with a lifetime workmanship warranty for as long as you own your vehicle.

What does your lifetime workmanship warranty cover?

It covers the quality of our work — including paint, fitment, and structural integrity — against defects caused by our repair process.

How should I care for my car’s paint after repairs?

Avoid automated car washes for the first 30 days. Hand-wash gently with mild soap and avoid waxing for the first 90 days to allow the paint to cure fully.

What should I do if I notice a problem after repairs are completed?

Can you help if I have another accident in the future?

Of course. Once you’ve worked with Buffalo Customs, we’ll have your vehicle history on file, making any future repairs smoother and faster.